FAQ's

Phoenix Vinyl FAQ's

How do I get my tracks to you?

You can do this in a number of ways, the easiest way is to send them via WeTransfer, add our email address (This email address is being protected from spambots. You need JavaScript enabled to view it.) in the “to” box and your email in the “from” box, in the notes please include the ideal track sequence, although this may not always be possible due to time / volume constraints.   

What about copyright?

With a change in the law a few years ago if you have bought a selection of songs, then you can transfer them to any format you like be it CD, vinyl, MP3 or whatever - this is called 'fair use' and is legal, however streaming services such as “spotify” does not qualify for this and should not be used as the audio has not been purchased. audio can be purchased on request specifically for the client, the cost for this would be included in the final invoice.

If you want more than one copy of a song (that you don't own copyright to) then I have to pay the PRS (Performing Rights Society) so the artist gets paid. This is only £1 or so per track, so this is added to the price of the vinyl cut.

If the content is fully owned by you, and you require multiple copies for commercial release, then your order can be processed immediately by accepting the interim Declaration for Release when you complete your order. For information, PRS guidelines stipulate you should also make an application for a ‘License of No Claim’.

(see guidance to UK copyright law here).

What format would you prefer audio in? 

In simple terms, the highest quality possible, preferably 16bit/44.1Khz WAV or AIFF or FLAC as a minimum. If you only have it in a compressed format (MP3 AAC etc.) then when you send it to us, we will email you back with the anticipated quality review before cutting.

Are there any other format’s you accept?

Yes, the studio is geared up to accept Vinyl Records, CD audio, USB sticks, DAT Tapes and Cassette tapes, in addition to this we will be adding Minidisc and Reel to Reel in due course, please email us before sending any physical media.

It is my own music, how should it be mastered? 

If the music is your own you probably have the original master and can re-master it. mixing for vinyl is different from digital releases, there are many articles and links as to what you should do, but for the basics please follow these rules:

Excessive variants in levels can cause issues so compress the tracks a bit to keep the levels a bit more consistent.

Don't pan too much especially the bass instruments, keep these in the middle - Kick Drum, bass guitar etc. the cutting stylus can't cope with large movements - if I think it's too much I'll ask you to re-master it, or I can make adjustments for you if required.

'harsh' instruments that start to produce square sound waves, such as  rasping saxophone's  can also cause some issues so please try and reduce these.

De-Ess the vocals, and reduce the level of high hats etc.  vinyl accentuates these frequencies - again we will listen to your track before cutting and advise any adjustments required.

Signal / frequency restraints should also be noted, there are limitations when cutting Vinyl that are not normally an issue when using digital media, bass frequencies below 20 Hz provide playback issues and should be avoided, there is a full interesting and detailed article available HERE

What are blank Vinyl discs made from?

Unlike traditional ‘dub-plates’ that are made with soft acetate, and will deteriorate significantly within a very short time, Phoenix Vinyl only uses harder professional grade polycarbonate, (1.5mm or 2mm). This ensures that, like pressed vinyl, the final product is far more durable and retains its original playback quality over time.

Can your records be used for scratching?

Yes, they are very durable and hardwearing.

What are the maximum recording times?

12" (per side)
33rpm: 20 Minutes
45rpm: 11 Minutes

10" (per side)
33rpm: 15 Minutes
45rpm: 8 Minutes

7" (per side)
45rpm: 4 Minutes

How long will it take to process my order?

We strive to meet our delivery targets at all times, however, any timings given are estimates. This service can be very busy and at times of exceptional demand there may be further delays in the processing time. In the case of any unreasonable delay we’ll email you with updates on progress, Priority orders are available as a small cost, and in the case of Priority orders not being met, we’ll refund the Priority order charge.

What are your postage charges?

Standard Royal Mail first class post for single items, for batches or multiple orders clients can use a prefered carrier if required.

I’ve received my Vinyl but unfortunately I have a problem.

We always try hard to ensure every aspect of your order goes according to plan. However, in order to keep our costs to the customer as low as possible, we are unable to monitor and review 100% of every order. Due to the complex and delicate nature of vinyl cutting a flawed cut can occasionally occur. We are pleased to say, this rarely occurs in most of our orders, however, in the unlikely event that something does go wrong with a single product, Phoenix Vinyl offers the options to either rectify the issue, or alternatively we will provide a full refund.